Privacy Policy

MoveMint Moving

Effective Date: October 31, 2026

1. Introduction

MoveMint Moving (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, request a moving estimate, communicate with our team, or use our moving services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information when you interact with MoveMint Moving:

Personal Information: Full name, phone number, email address, and other contact information.
Moving Information: Pickup and delivery addresses, moving dates, furniture inventories, property details, and special moving instructions.
Payment Information: Billing details, payment confirmations, and transaction records. Payments may be processed through secure third-party payment providers.
Website Information: IP addresses, browser types, device information, cookies, pages visited, and website activity.
Communication Records: Emails, text messages, customer inquiries, and recorded telephone conversations.

We collect information that is reasonably necessary to provide our services, operate our business, and improve the customer experience.

3. How We Use Your Information

MoveMint Moving may use collected information to:

Prepare and provide moving estimates.
Schedule, coordinate, and complete moving services.
Communicate with customers regarding appointments, quotes, and service updates.
Process payments and maintain business records.
Respond to questions, complaints, and customer service requests.
Improve employee training, service quality, and business operations.
Analyze website performance and improve our online experience.
Send promotional communications where permitted by law and applicable consent requirements.
Comply with legal obligations and protect against fraud.

We do not use customer information for purposes unrelated to our legitimate business operations without an appropriate legal basis or consent when required.

4. Google Analytics and Website Tracking

MoveMint Moving uses Google Analytics to better understand how visitors interact with our website.

Google Analytics may collect information such as:

Pages visited and time spent on our website.
General geographic location.
Device and browser information.
Website traffic sources.
Interactions with website content.

This information helps us evaluate website performance, understand customer interests, and improve our services.

Google Analytics may use cookies and similar technologies to collect website usage information.

Visitors can manage cookies through their browser settings and may use Google's available analytics opt-out tools.

For additional information, please visit Google's Privacy Policy at https://policies.google.com/privacy.

5. Telephone Call Recording

MoveMint Moving may record incoming and outgoing telephone calls for employee training, quality assurance, customer service improvement, and documentation purposes.

Recorded calls may be reviewed by authorized management personnel to evaluate employee performance, improve communication, and help resolve customer concerns.

Where required by applicable law, we will provide notice and obtain consent before recording telephone conversations.

Call recordings are maintained with reasonable security measures and are accessible only to authorized individuals or service providers with a legitimate business need.

6. Information Sharing and Third-Party Services

MoveMint Moving does not sell customers' personal information.

We may share necessary information with trusted third-party providers that assist us in operating our business, including:

Payment processing providers.
Moving management and scheduling software providers.
Website hosting and analytics providers.
Customer communication and business management services.
Insurance providers when necessary to address claims.

We may also disclose information when required by law, legal proceedings, or legitimate requests from government authorities.

Third-party providers are responsible for handling information in accordance with their applicable privacy and security obligations.

7. Data Security and Retention

MoveMint Moving takes commercially reasonable administrative, technical, and physical measures to protect customer information from unauthorized access, misuse, loss, or disclosure.

We limit access to personal information to employees and service providers who need it to perform authorized business functions.

We retain personal information only as long as reasonably necessary for business operations, customer service, recordkeeping, legal compliance, and dispute resolution.

Although we work to protect customer information, no electronic transmission or storage system can be guaranteed completely secure.

8. Your Privacy Rights and Choices

Customers and website visitors may contact MoveMint Moving to:

Request access to personal information we maintain about them.
Request corrections to inaccurate information.
Request deletion of personal information, subject to applicable legal and business recordkeeping requirements.
Opt out of promotional communications.
Ask questions about our privacy practices.

We will review and respond to privacy-related requests in accordance with applicable laws.

Customers may contact us using the information provided below.

9. Changes to This Privacy Policy

MoveMint Moving reserves the right to update or modify this Privacy Policy as our business practices, technologies, or legal obligations change.

Any updates will be published on this page with a revised effective date.

We encourage website visitors to review this policy periodically to stay informed about how we protect and manage personal information.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how MoveMint Moving handles personal information, please contact us: